ABOUT LOÐVINIR STUFFED ANIMALS
What are LODVINIR plushies made of?
LODVINIR plushies are made with ethically sourced alpaca fur from South American alpacas that passed away naturally. We work only with suppliers who guarantee cruelty-free sourcing and ethical practices. Their stuffing comes from recycled or eco-conscious materials, making each plush both soft and sustainable.
Are all plushies handmade?
Yes — every plushie is handmade in Peru by skilled artisans. This makes each one totally unique and infused with care, warmth, and character.
Will my plushie look exactly like the photo?
Not exactly. Due to the handmade nature and natural fur variations, your plushie may differ slightly in color, texture, or expression. That’s part of what makes it one of a kind.
ABOUT FIRE & WOOD
What kind of wood do you use for your products?
We use responsibly sourced Nordic woods, often birch, pine, or driftwood, depending on the piece.
Occasionally, we offer discounted items that may have less quality, imperfections or aesthetic flaws (such as cracks, discoloration, or rough finishes). These pieces are clearly marked in the product description and priced accordingly. They’re still functional and full of character — perfect for those who love a rustic, one-of-a-kind feel.
How long does a custom order take?
Custom orders usually take between 5–10 business days to create, depending on complexity and our current queue. We’ll let you know an estimated completion time when we accept your request.
Can I return a custom item?
No. Custom or personalized items are non-refundable unless they arrive damaged or we made a mistake. Please double-check all details before confirming your order.
ABOUT SHOPPING & SHIPPING
Do you offer gift wrapping or gift messages?
Yes! You can select gift wrapping and add a personal note during checkout. Our packaging is eco-friendly and perfect for gifting.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of purchase unless production or shipping has already begun. Contact us as soon as possible if you need to make changes.
Do you ship internationally?
Yes, we ship from Iceland to most countries in Europe, North America, and select global destinations. If your country is not listed, contact us.
How much does shipping cost?
Europe, USA & Canada – Flat Rate 50€ – Free shipping over 240€
Iceland – Flat Rate 21€ – Free shipping over 150€
How long does delivery take?
Estimated delivery times:
- Iceland: 2-5 business days
- Europe: 10–15 business days
- USA/Canada: 10–15 business days
- Other destinations: 10-20 bussiness days
Do I have to pay customs or import taxes?
In most of the cases: Yes, if you’re ordering from outside Iceland. Customs duties and taxes are the buyer’s responsibility and are not included in our prices or shipping rates.