We take pride in creating unique, handcrafted plushies inspired by the Icelandic wilderness. Since each item is made with love and care from natural materials, we have a tailored return policy to ensure clarity and fairness.
RETURNS
Due to the handmade and one-of-a-kind nature of our products, we do not accept returns for reasons such as change of mind or preference.
However, we accept returns only if the product is damaged, defective, or incorrect upon arrival.
To qualify:
- Contact us within 7 days of receiving your item.
- Provide clear photos of the issue and your order number.
- The item must be unused and in original condition.
If you are an EU customer, you have the right to withdraw from the purchase within 14 days of receiving the item, except for customized or handmade products as described in Article 16 of EU Directive 2011/83/EU.
Shipping costs for returning any item -by any reason- are the buyer’s responsibility unless otherwise agreed.
Customers are responsible for any customs duties or taxes incurred on return shipments
REFUNDS
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a full refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our error.
NON RETURNABLE ITEMS
We do not accept returns or refunds for:
- Custom or personalized items
- Sale items
- Products damaged due to misuse or improper care
EXCHANGES
We only replace items if they are defective or damaged.
We do not offer exchanges by mail. Products can only be exchanged in person at some of our sales locations, upon presentation of the original receipt and if the item is unused and in perfect condition.
NEED HELP
If you have questions or concerns about your order, email us at [lodvinir.iceland@gmail.com] and we’ll be happy to help.