At LODVINIR. YOUR ICELANDIC FRIEND, we ship our handmade plush toys from Iceland with care and love. This Shipping Policy explains the methods, timeframes, and conditions for delivery.
1. Where We Ship
We currently ship to the following regions:
- Iceland
- Europe (including the UK)
- North America & Canada
If your country is not available at checkout, feel free to contact us at hello@lodvinir-iceland.com.
2. Processing Times
- Ready-to-ship items: Dispatched within 2 business days.
- Custom or made-to-order items: May take 5–10 business days before shipping.
Note: Processing times do not include weekends or Icelandic holidays.
3. Shipping Times (Estimates)
- Iceland: 1–5 business days
- Europe: 10–15 business days
- USA/Canada: 10–15 business days
- Other international destinations: 10–20 business days
Please note that delivery times are estimates and may be affected by customs, weather, or postal service delays.
4. Shipping Costs
We offer flat rate shipping based on the destination:
- Iceland: 21€
- North America & Canada: 50€
- Europe: 50€
And free shipping for purchase over:
- Iceland: 150€
- North America & Canada: 240€
- Europe: 240€
And as well, we offer free pick up at Reykjavik.
5. Tracking
All orders include tracking. Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.
6. Customs, Duties & Taxes
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in our prices or shipping charges.
7. Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us a hello@lodvinir-iceland.com and we’ll do our best to help.
We are not responsible for shipping delays caused by postal services, customs, or natural events.
8. Address Accuracy
Please make sure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible.
We highly recommend to indicate a valid phone numer with its country code.
9. Eco-Friendly Packaging
We are committed to sustainable practices. Your order will be packaged using recyclable, reused, or biodegradable materials whenever possible.