These Terms and Conditions (“Terms”) govern your use of the website [lodvinir-iceland.com] (the “Site”) and any purchase you make from LODVINIR. YOUR ICELANDIC FRIEND (“we”, “us”, “our”). By accessing the Site or purchasing a product, you agree to be bound by these Terms.
1. About Us
Business Name: LODVINIR. YOUR ICELANDIC FRIEND
Email: hello@lodvinir-iceland.com
Location: Reykjavík, Iceland
We sell handmade plush toys and related items through this website.
2. Eligibility
To make a purchase, you must:
- Be at least 18 years old or have permission from a parent/guardian.
- Provide accurate personal and payment information.
3. Products
- All products that are handmade may vary slightly from photos shown.
- We reserve the right to modify or discontinue any product without notice.
- Custom or personalized items are made to order and may take additional time.
4. Pricing & Payment
- All prices are listed in euros and include taxes where applicable.
- Payment must be made in full at checkout using accepted methods (e.g., credit card, PayPal).
- We reserve the right to change prices at any time before an order is placed.
5. Shipping & Delivery
- We ship from Iceland to selected countries. Shipping options, costs, and estimated delivery times are shown at checkout.
- Delivery times are estimates only; delays may occur due to customs or external factors.
- Customers are responsible for any customs duties or import taxes.
For full details, please read our [Shipping Policy].
6. Returns & Refunds
- If you’re not satisfied with your order, you may return unused, non-personalized items within 14 days of delivery.
- Items must be in original condition and packaging.
- Custom or made-to-order items cannot be returned or refunded unless defective.
- Customers are responsible for return shipping costs unless the product is faulty.
See our full [Return Policy] for more details.
7. Cancellations
Orders can be cancelled within 12 hours of purchase unless they have already been shipped or production has started (for custom orders).
8. Intellectual Property
All content on this Site—including images, product descriptions, branding, and illustrations—is the property of LODVINIR and may not be used without permission.
9. Limitation of Liability
We are not liable for:
- Any damages resulting from use or misuse of our products.
- Delays or failures in performance due to events beyond our control (e.g., natural disasters, postal strikes).
10. Governing Law
These Terms are governed by the laws of Iceland. Any disputes shall be resolved through the Icelandic legal system.
11. Contact Us
If you have any questions or concerns, feel free to reach out:
Email: hello@lodvinir-icelandgmail-com
Website: lodvinir.iceland.com